Digital Program Manager

Digital Program Manager

Req number:

R6564

Employment type:

Full time

Worksite flexibility:

Hybrid

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Agile/Scrum certified Digital Program Manager, you will manage a Digital Marketing portfolio across multiple scrum teams and focus on coaching and mentoring teams.

Job Description

We are seeking a certified Digital Program Manager with deep agile expertise to manage Digital Marketing portfolio across multiple scrum teams. This role requires strong leadership, the extensive agile experience and a focus on coaching and mentoring teams. This position will be full-time and hybrid.

What You’ll Do

• Oversee multiple scrum masters, lead scrum of scrums, and ensure effective implementation of agile methodologies. Strong expertise with JIRA

•  Demonstrate leadership by example, setting high standards for performance, accountability, and collaboration

• Act as a coach and mentor to teams on Agile and Project Management principles, fostering a culture of continuous improvement and agile best practices. Provide ongoing support to new Scrum Masters and less-experienced team members

• Project Planning: Assist Scrum Masters to Develop comprehensive project plans with clear milestones and deliverables

• Ensure projects are delivered on time and on budget by assisting Scrum Masters in managing timelines and dependencies

• Facilitate meetings, produce detailed minutes, and follow up on action items

• Establish templates and processes to create weekly milestone reporting, executive-level project summaries. Track and report on team performance, including velocity, burn-down charts, and other key Agile metrics. Share insights with leadership on team progress, blockers, and areas for improvement

• Engage with key stakeholders to ensure project alignment and address escalations

• Collaborate with global teams across Americas, EMIA, and APAC

• Manage projects to enhance capabilities the client's online presence and other digital marketing initiatives

• Identify, anticipate, and resolve blockers to coach multiple teams to maintain project momentum. Facilitate discussions to address challenges, manage conflicts and prevent recurring issues

What You'll Need

Required:

• Bachelor's degree in Business, Marketing, Information Technology, or a related field

• 7-10 years in project management, with a focus on digital sales and marketing projects

• Agile/Scrum/SAFe certification required

• Strong expertise with JIRA and how to use it effectively is a must

• Deep understanding of agile methodologies and experience overseeing/coaching multiple scrum masters

• Fast pace, global environment requires high EQ and people leadership skills and effective conflict management

• Proven ability to manage timelines, run effective meetings, and produce executive-level summaries

• Strong communication skills for engaging with VP-level stakeholders

• Experience working with global teams and managing cross-regional projects

Physical Demands

• This role involves mostly sedentary work, with occasional movement around the office to attend meetings, etc.

• Ability to perform repetitive tasks on a computer, using a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.