DescriptionYou enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Merchant Services, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a product leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world’s leading merchant acquirer with over $1.4 trillion in annual transaction volume in 2018. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
Job responsibilities
- Defines the value proposition for the product / feature changes and impact to clients.
- Provides functional expertise in identifying, evaluating list of required network changes in partnership with Payment Network Office
- Determines initial high-level system impacts, complete deep dive on system impact and determine design approach working with the technology teams
- Represents changes for Demand Management process and participate in prioritization discussions by categorizing them into Must-Have, Should-Have, Could-Have, and Won't-Have
- Provides Product support for Merchant Services’ payment hosts’ features and functions, including documentation to Technical Implementations, Client Solutions, and other internal business partners
- Works in close collaboration with Technology partners to deliver required changes to the product offering
- Creates the requirement Epics and own its end to end execution till post go live
- Reviews and approve all Epics, User Stories and Test plans to ensure that the requirement is being delivered appropriately. Participate in Agile ceremonies as the product owner.
- Manages timelines effectively and dependencies while monitoring blockers, liaising with stakeholders and functional partners
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Payments and merchant acquiring expertise - including knowledge of servicing, acquiring, processing, or issuing domains.
- Demonstrated ability to execute operational management and change readiness activities.
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Strong analytical skills and the ability to interpret complex data sets, drawing actionable insights.
- Proven ability to work independently and drive change.
- Must have strong organizational skills to plan, organize and schedule resources
- Experience with technical concepts and working with technical staff as needed.
- Strong communication and presentation skills, Talent for communication of complex business topics
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization