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Program Manager, Professional Services

Icertis
Full-time
On-site
Pune, Maharashtra, India
Responsibilities
  • Techno-Functional Expertise: Utilize knowledge of GenAI, Quote to Cash, and Procure to Pay processes to drive the implementation of the Contract Life-cycle Management platform.
  • Stakeholder Management: Effectively manage relationships with challenging stakeholders, including customers and internal teams.
  • Communication Skills: Demonstrate exceptional verbal and written communication skills, and effectively communicate with hybrid/remote teams.
  • Project Management: Manage complex projects involving enterprise customers, ERP/CRM integration, and scope complexity. Perform estimation, schedule management, risk management, and governance effectively.
  • Executive Presentations: Prepare and deliver presentations to executive sponsors, showcasing program progress and outcomes through weekly program reviews and monthly Steer-co reviews.


Qualifications
  • Bachelor's degree in Business, Information Technology, or a related field; Master's degree preferred.
  • Proven experience in program management within a SaaS or technology-driven environment.
  • Strong understanding of GenAI, Quote to Cash, and Procure to Pay processes.
  • Good understanding of Contract Life-cycle Management activities.
  • Excellent communication skills, both verbal and written.
  • Ability to manage complex projects and deliver results within scope, time, and budget constraints.
  • Experience with ERP/CRM integration projects.
  • Strong problem-solving skills and ability to handle challenging stakeholders.
  • Proficiency in project management tools and methodologies.