At Loyalty Juggernaut (LJI), we’re transforming customer loyalty through AI-powered SaaS. Our flagship platform, GRAVTY®, enables leading global brands to build deeper customer relationships across industries like Airlines, Retail, Hospitality, Banking, Telecom, and more.
Highlights
- 400M+ loyalty members supported globally.
- Trusted by 100+ enterprise partners.
- Three-time winner of “Best Technology Innovation in Loyalty”.
Visit www.lji.io to know more about us.
Role Summary
We’re seeking an experienced Project Manager to lead end-to-end delivery of GRAVTY® implementations for our enterprise clients. You’ll coordinate cross-functional Agile teams, ensure alignment with business goals, and drive consistent, high-quality delivery outcomes.
This is a hands-on role in a fast-paced environment, ideal for someone who thrives on collaboration, continuous improvement, and operational excellence.
Key Responsibilities
Project Delivery
- Own successful implementation of GRAVTY® for client projects, delivering against scope, schedule, and budget.
- Ensure go-live readiness for new and enhanced implementations.
- Proactively manage stakeholder expectations, dependencies, and risks.
- Track delivery progress and team velocity to identify improvement opportunities.
Agile Team Leadership
- Support 3–4 Agile teams in delivering value through well-executed sprints.
- Facilitate Agile ceremonies, maintain healthy backlogs, and drive sprint planning and reviews in collaboration with delivery teams.
- Promote Agile best practices and continuous team improvement.
- Track deliverables against program milestones and PI objectives.
Success Measures
- Projects delivered on time, within scope and budget.
- Increased team velocity and estimation accuracy.
- Adoption of Agile best practices and improved team performance.
- Strong internal and external stakeholder satisfaction.
- Successful participation in PI planning and program-level coordination.
Must-Have Qualifications
- 5–8 years’ experience in project management within IT or SaaS product environments
- Proven success managing Agile teams and enterprise implementations
- Strong skills in Jira, Confluence, and modern project delivery tools
- Excellent communication, stakeholder management, and cross-functional collaboration skills
Nice-to-Have
- Expert-level proficiency in Jira, including admin customization, reporting, dashboards, and advanced configuration.
- Experience in the loyalty space
- Proven track-record for delivering successful outcomes
- Bachelor’s in Engineering or IT; MBA is a plus
You’re a Great Fit If You
- Lead with empathy, clarity, and accountability
- Thrive in fast-paced, multi-stakeholder environments
- Are metrics-driven, process-minded, and improvement-oriented
- Excel at balancing delivery execution with stakeholder satisfaction