Salesforce Project Manager

Job Description: 

Roles &Responsibilities:

Project Management:

• Lead and manage Salesforce projects from initiation to closure, ensuring timely delivery within scope and budget.
• Develop project plans, schedules, and budgets, and track progress against these metrics.
• Identify and mitigate project risks and issues, ensuring project objectives are met.
• Ensure end-to-end project operations and deliverables defined targets are met.

Client Engagement:

• Act as the primary point of contact for clients, managing relationships and ensuring client satisfaction.

Technical Oversight:

• Collaborate with technical teams to design, develop, and deploy Salesforce solutions.
• Ensure high-quality delivery by conducting regular code reviews and performance evaluations.
• Salesforce certifications are PLUS

Production Support and Development:

• Manage production support activities, ensuring prompt resolution of issues and minimal disruption to business operations. 
• Oversee development projects, ensuring adherence to development standards and methodologies. 
• Implement continuous improvement processes to enhance the efficiency and effectiveness of production support and development activities.

Governance and Reporting:

• Prepare and present regular project reports, highlighting progress, risks, and issues.
• Track and report project progress through key performance indicators (KPIs)

People Management:

• Lead and mentor project teams, fostering a collaborative and high-performance work environment.
• Monitor and improve team productivity, ensuring team performance meets or exceeds expectations.
• Have prior experience of managing a team of 10-20 people.

Value-Added Services:

• Continuously seek opportunities to deliver value-added services to clients.

Qualifications:

• Bachelor s degree in Computer Science, Information Technology or a related field.
• 8-12 years of experience in project management, with a focus on Salesforce applications.
• Proven experience managing end-to-end support and development Salesforce projects.
• Ideally having a Salesforce certification.
• Strong client-facing experience with excellent interpersonal and communication skills.
• Proficiency in project management methodologies and tools (e.g., Agile, Scrum, Waterfall).
• Solid understanding of Salesforce platform and its capabilities.
• Strong governance and reporting skills.
• Excellent people management and leadership skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Non-Technical Skills:

• Good communication skills (written & spoken)
• Good in Analytical thinking
• Good in Logical thinking
• Good attitude
• Flexible to work across teams / clients.