A

Senior Product Owner, Commerce Billing and Collections

ABC Fitness Solutions India
Full-time
On-site
India
-

It's fun to work in a company where people truly BELIEVE in what they're doing!


We're committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:  

ABC Fitness is the #1 global fitness management platform, serving over 40 million members in over 100 countries. Our SaaS platform provides the most complete club and member management solution in the fitness industry, from revenue cycle management and insights that optimize performance to highly personalized member experiences. Our mission is to help our customers turn their fitness visions into reality.  

  

THE TEAM:  

 Our Global Commerce and Payments operations teams manage over $12 billion in annual payments through our cloud-native commerce platform, purpose-built for the fitness industry. We offer extensive global coverage, powerful technology, intelligent billing, frictionless payment experiences, and unmatched risk and compliance controls.  

  

ROLE OVERVIEW: 
As a Product Owner for Billing and Collections, you will support the delivery of capabilities within the billing platform that improves member communication during billing workflows and enable seamless member transfers between clubs or systems. You will contribute to the development and maintenance of the communications hub used for outbound billing-related messaging via SMS, email, and voice platforms (dialers). 

You will work closely with Product Managers, Engineering, and cross-functional teams to define requirements, maintain a well-prioritized backlog, and support the successful delivery of features that improve how clubs communicate with members and manage account transfers. 

WHAT YOU’LL DO: 

  • Support the development and enhancement of the billing communications hub, used to manage outbound notifications related to member payments and dunning workflows. 
  • Collaborate with engineering and product teams to define communication logic, platform integrations (SMS, email, dialer), and message scheduling. 
  • Own the backlog and feature development for member transfer functionality, ensuring accuracy and continuity of billing across locations. 
  • Translate business and technical needs into clear user stories, epics, and acceptance criteria. 
  • Participate in backlog grooming, sprint planning, and Agile ceremonies with the delivery team. 
  • Assist in validating deliverables and reviewing work to ensure alignment with functional and user requirements. 
  • Maintain and update documentation to support internal knowledge and platform adoption. 

WHAT YOU’LL NEED: 

  • 5 years of experience in Product Ownership, Business Analysis, or a related role supporting software development teams. 
  • Understanding of billing workflows, including dunning strategies (leveraging SMS, dialers, and email platforms) and member transfer functionality. 
  • Experience writing user stories and collaborating closely with engineering teams. 
  • Familiarity with Agile methodologies and tools like Jira and Confluence. 
  • Strong communication skills, attention to detail, and the ability to manage day-to-day priorities. 
  • Comfort working in a fast-paced environment and willingness to ask questions to clarify requirements. 

AND IT’S GREAT TO HAVE: 

  • Experience working with communication platforms such as Mailgun (email), Renkim (print/mail/dialer), GenesysCloud (contact center), or SMS providers like Twilio. 
  • Exposure to recurring billing systems, payment platforms, or member lifecycle workflows. 
  • Familiarity with the fitness industry or multi-location business models. 
  • Ability to contribute to documentation or diagrams that help clarify requirements and process flows. 

WHAT’S IN IT FOR YOU:  

  • Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset 
  • Time Off – competitive PTO plans with 15 Earned accrued leave, 12 days Sick leave, and 12 days Casual leave per year 
  • 11 Holidays plus 4 Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam 
  • Group Mediclaim insurance coverage of INR 500,000 for employee + spouse, 2 kids, and parents or parent-in-laws, and including EAP counseling 
  • Life Insurance and Personal Accident Insurance 
  • Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement 
  • Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 
  • Support for working women with financial aid towards crèche facility, ensuring a safe and nurturing environment for their little ones while they focus on their careers. 

 

 

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets! 

 

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: 
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com  

 

ABOUT ABC: 

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym. 

 
Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com). 

#LI-HYBRID 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!