Senior Program Manager

Company Description

NielsenIQ (NIQ) is a leader in data-driven solutions, partnering with the world’s largest brands to deliver insights that drive strategic decisions. With a global presence and deep expertise in analytics and technology, we ensure that companies stay ahead in a constantly changing marketplace. Our mission extends beyond understanding consumer behaviour; it also includes refining and optimizing our internal systems that support the NIQ company operations worldwide.

Job Description

As a Program Manager at NielsenIQ, you will be part of this organizational transformation as you drive and directly oversee the largest, most complex programs in buy technology. You will not only lead complex, high-visibility initiatives throughout the project lifecycle, but will also lead a team of program managers responsible for program execution. Your team’s projects will cut across time zones, clients, and technologies and it is your job to motivate, allocate work, manage execution, and communicate to senior stakeholders.
At NielsenIQ, we empower our Program Leads to drive results and change. If you thrive in high-energy environments and if you love the idea of working across every business function, you would be a great fit for our team!
Location: Chennai/Pune

RESPONSIBILITIES:

• Drive the end-to-end execution of program deliverables and tracking of program health
• Define and track program milestones, timelines, and deployment plans
• Provide coaching to a team of up to 2-3 program managers
• Manage program scope (demand intake, documentation, change control, communication)
• Act as the face of the program and communicate progress to upper management and stakeholders
• Act as liaison for all facets of the program and pull people together to make decisions (Product, Operations, Technology, Commercial, Data Science, Client Deployment, Marketing, Sales) throughout the project
• Facilitate cross-team prioritization between Stakeholders and Technology teams in order to create release plans and continue to manage throughout the program lifecycle
• Ensure business objectives are clearly defined and that the program meets them
• Adhere to standard program management processes, best practices, and tools to the organization, including architecture, cybersecurity, and quality
• Facilitate conversations to ensure Cross Functional Team Dependencies are tracked, identifying gaps, and mitigating or escalating risks
• Track and communicate program objectives and progress (Program Status, Initiative level Jira Boards, and Project Plans)
• Facilitate Scrum of Scrum meetings, execute release level retrospectives, as required
• Track and ensure prompt resolution of issues
• Execute production readiness (Sign-offs & Documentation)
• Communicate agile team metrics & drive compliance
• Execute production and commercial readiness (Sign-offs, Documentation and Rollout Plans and Execution)
• Track and report on program financials, including resource planning

Qualifications

• 12+ years in program and project management or similar role running large projects in operations, technology or engineering
• Practical experience with agile techniques and methodologies
• Superior communication skills (interpersonal, verbal, presentation written, email)
• Proven ability to influence & gain buy-in at multiple levels, across divisions, functions and cultures
• Comfortable working with senior-level management and virtual teams
• Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules
• Strong bias toward action, flexible, resourceful, and able to operate effectively within a dynamic, fast-paced environment
• You are the glue of a happy, high-performing, cross-functional team
• Positive attitude, team player, self-starter; takes initiative, ability to work independently
• Experience configuring and using Jira or similar project tracking software
• Bachelor's degree in business, computer science, or related field
• Scrum Alliance certifications (i.e. CSM, CSPO, etc.) preferred

Additional Information

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion