Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Employee Experience Channels, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Partner with internal consumers to intake needs, prioritize use cases, and translate them into actionable product requirement
- Collaborate with engineering to develop and maintain a scalable API architecture aligned with business and technical goals
- Design and manage a centralized API services catalog, ensuring discoverability and ease of use
- Establish and continuously monitor API SLAs; define metrics for performance, uptime, and error rates
- Drive observability and reporting—define and refine requirements to ensure visibility into API health and usage over time
- Engage with backend system teams to improve and optimize integrations, ensuring data consistency, performance, and maintainability
- Drive automation and tooling to improve reliability, reduce operational costs and accelerate software development
Required qualifications, capabilities, and skills
- 10+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Strong understanding of technical architecture, service design, and microservices architecture
- Excellent communication and collaboration skills across cross-functional teams
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience in Search technology