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Director Of Product Design

TalentOye
Full-time
On-site
Bangalore Urban, Karnataka, India

Director of Product Design 


About us

SaaS startup




What You’ll Drive at company


Lead Design Strategy & User Experience

  • Define and own company's end-to-end UX vision, focusing on enhancing customer service.
  • Champion a user-centered approach to simplify support workflows.
  • Integrate design thinking into company's product strategy, influencing the roadmap and prioritizing features that improve customer satisfaction.
  • Ensure a consistent, high-quality user experience across company's interaction, visual design elements.


Strategically Visionary and Hands-On 

  • Lead critical design initiatives directly, including creating user flows, wireframes, and high-fidelity mockups.
  • Balance strategic leadership with hands-on contributions to maintain a deep understanding of company's product and users.


Drive Self-Serve Experience Design

  • Make self-serve a strategic focus by designing intuitive, scalable user journeys that reduce support dependency.
  • Identify and eliminate friction points, enabling users to resolve issues independently.
  • Collaborate across teams to embed self-serve into the product roadmap, using data and user insights to guide continuous improvement.
  • Ensure consistency and quality across all self-serve touchpoints through strong UX and design systems.


Build & Grow a High-Performing Team

  • Lead and develop a world-class team of product designers.
  • Implement an agile, collaborative pod structure tailored to company's product development cycle.
  • Establish and track design KPIs that align with company’s business goals and user satisfaction metrics. 
  • Develop scalable processes for design reviews, hiring, and onboarding new team members.



What We’re Looking For


Skills & Experience

  • 12+ years of product design experience, including 3+ years leading design teams in a SaaS environment, ideally with experience in CRM, customer engagement domain.
  • Proven track record of transforming complex workflows into elegant, self-serve user experiences that drive adoption, and improve customer satisfaction.
  • A strong portfolio showcasing product thinking, UX design expertise, visual design skills, and a proven ability to impact product success.
  • Experience with AI-driven enhancements.
  • Deep knowledge of usability principles, information architecture, and modern HCI best practices.
  • Excellent communication and storytelling skills to effectively collaborate with product managers, engineers, and company's leadership.
  • Experience working in agile, fast-paced product teams focused on delivering high-quality software quickly.


Mindset & Qualities

  • Strong user empathy and passion for creating tools that make their jobs easier and more effective.
  • A keen eye for visual design and a relentless pursuit of excellence in user experience and execution quality.
  • Comfortable operating both strategically and hands-on, capable of guiding the vision while ensuring the details are executed flawlessly.
  • A leader who thrives on mentoring teams, building processes, and fostering a positive, collaborative culture.


Education

  • Bachelor’s degree in Interaction Design, Human-Computer Interaction, or a related field.