Group Product Manager, Subscription renewals & revenue
JioStar
Full-time
On-site
Bengaluru, India
JOB SUMMARY:
As a Group Product Manager for “Subscription renewals & revenue” charter, you will actively drive the product strategy to maximize subscription renewals & revenue for JioHotstar and own the roadmap & impact via product interventions. This role involves working with business, tech, analytics, design stakeholders internally and senior leaders. Ability to collaborate with stakeholders & functions and be able to define & drive a clear impact led product roadmap with minimal supervision will be critical success criteria for this role.
ABOUT THE TEAM:
At JioHotstar, we're on a mission to deliver delightful experiences to our 500+ million customers across the globe. Our technology spans 25+ countries, with more on the horizon. The Subscriptions and Payments team is at the forefront of shaping how millions of subscribers around the world can access and enjoy premier entertainment on JioHotstar enabled platforms. The team crafts flexible, customized offerings that meet the distinct needs of subscribers across India & global markets.
Our work spans powering JioHotstar’s subscription platforms, build scalable, multi-tenant systems for acquiring subscribers via D2C and wholesale channels, solving for churn related problem statements, pioneering payment-related innovations—such as local currency support, alternative payment methods, and seamless recurring billing, while also optimizing for subscription ARPU consistently.
The team drives sophisticated churn management strategies, leveraging advanced analytics, AI/ML tech and customer insights to anticipate at-risk members, personalize retention efforts, and continually enhance user satisfaction. By focusing on global subscription management, payment innovation, and proactive churn reduction.
The pace of our growth is incredible – if you want to tackle hard and interesting problems at scale, and create an impact within an entrepreneurial environment, join us!
KEY RESPONSIBILITIES:
- Leading product strategy, and roadmap, with full ownership to drive impact on KPIs Identifying user insights and ship product features to add user delight
- Bringing a clear vision, structured thinking & addressing product problems broadly while setting a high performance culture in the team
- Demonstrate ownership, action bias, and collaboration, driving accountability, guiding team success, providing constructive feedback, and building and evolving organizational structures
- Translating abstract problem statements into clear requirements by assessing market trends and shiftsAnalysing funnels, drawing insights & testing hypotheses
- Collecting and analyzing feedback from customers, stakeholders and other teams to shape requirements, features and products
- Collaborating with engineering, peer PMs, designs teams etc. to ship quality features
- Defining, tracking & improving key metrics of the product in the markets to track their adoption and improve them
SKILLS & ATTRIBUTES FOR SUCCESS:
- Bias for action, proactive & innovative by natureStrong attention to detail
- Excel at breaking down this strategy into well-prioritized quarterly roadmaps and demonstrating execution excellence
- Your decision-making is data-driven, as you know how to ask the right questions and use data effectively
- Ability to articulate crisply and logically, presenting clear thought leadershipDemonstrate a diverse range of ideas and prioritize effectively, focusing on the impact of decisions
- Execution: You can break down strategy into well prioritized quarterly roadmaps & demonstrate execution excellence
- Data backed decisions: You can ask the right questions & use data to make decisions
- Business Acumen: You enjoy building businesses & not just product features
- Technical Proficiency: You can participate with engineering teams to influence design & architecture
- Benchmark competitors and validate findings through experimentation, maintaining high standards for product roadmap inclusion
- Confidently tackle ambiguous problems with minimal supervision, taking decisive action across the organization
- Fun personality: People love working with you
PREFERRED EDUCATION & EXPERIENCE:
- Bachelors/Masters degree or equivalent preferred. Overall 7+ years of experience in building scalable consumer products w/ atleast 1+ year managing PM teams
- Prior experience in churn management, revenue/ARPU growth or subscription related problems will be a bonus
About Us
Perched firmly at the nucleus of spellbinding content and innovative technology, JioStar is a leading global media & entertainment company that is reimagining the way audiences consume entertainment and sports. Its television network and streaming service together reach more than 750 million viewers every week, igniting the dreams and aspirations of hundreds of million people across geographies.
JioStar is an equal opportunity employer. The company values diversity and its mission is to create a workplace where everyone can bring their authentic selves to work. The company ensures that the work environment is free from any discrimination against persons with disabilities, gender, gender identity and any other characteristics or status that is legally protected.