Senior Project Manager
ZapcomJob Title: Senior Project Manager
Location: Bangalore
Role Overview
We are looking for a seasoned Project /program & delivery leader to build and lead zapcom's PMO and Resource Management functions. The role includes managing a team of multiple Project Managers and Scrum Masters embedded in customer delivery programs and taking ownership of enterprise-wide resource allocation, bench management and workforce forecasting.
This role combines hands-on delivery governance with strategic visibility into capacity planning and demand/supply alignment. You will establish project delivery standards, run review cadences, design dashboards, and ensure the right talent is deployed to the right programs at the right time.
Key Responsibilities
Lead and mentor a team of Project Managers and Scrum Masters across customer projects.
Establish and manage PMO processes (delivery reviews, escalation paths, risk tracking)
Standardize delivery practices (scope, milestones, status reporting, change control)
Provide delivery oversight and proactively address risks in ongoing projects
Own the resource management process end-to-end (allocation planning, bench tracking, forecasting, workload optimization )
Work with practice and delivery leaders to map talent to project demand and reduce idle capacity
Create and maintain real-time dashboards for delivery progress and resource utilization
Align delivery execution and resource planning with company’s strategic and customer success goals
Required Experience
12+ years in Project / program / delivery management, with at least 3–5 years leading a PMO, resource management, or large-scale program team
Proven experience managing multiple delivery programs and enterprise-level resource allocation
Strong understanding of SDLC, agile delivery methodologies, and delivery governance
Hands-on experience with capacity planning / workforce utilization tools (Excel, PSA, Jira, BI dashboards, etc.)
Strong stakeholder management and communication skills, especially with executive and customer‐CXO audiences
Bachelor’s / Master’s degree in Engineering business or related field; Agile/Scrum certifications a plus